Refund policy

Return & Refund Policy — GScale

GScale provides marketing and web development services, not physical
products. Because our work is service-based, the following terms apply
instead of standard product returns.

Ad Management (monthly retainer)
You may cancel your retainer at any time with 14 days' written notice
to gscaleagency.support@gmail.com. Fees already paid for the current
billing period are non-refundable, since campaign management work for
that period has been performed. Ad spend paid directly to Meta or other
ad platforms is never refundable by GScale, as we do not control or
hold those funds.

Ads + Website Package
The upfront fee covers the website build. If you cancel before any
design or development work has started, the upfront fee is fully
refundable. Once work has begun, the upfront fee becomes non-refundable,
as it covers time and resources already committed. The ongoing monthly
ad management fee follows the same terms as the Ad Management retainer
above.

Website Build (standalone)
The project fee is fully refundable if cancelled before design work
begins. Once work has started, the fee is non-refundable. Two rounds
of revisions are included in every project at no extra cost.

No Guarantee of Results
Advertising performance depends on many factors outside our control,
including platform algorithms, market conditions, and your business's
offer. GScale does not guarantee specific results such as lead volume,
return on ad spend, or revenue, and refunds are not issued based on
campaign performance alone.

Requesting a Refund or Cancellation
Contact us at gscaleagency.support@gmail.com with your name and package
details. We'll confirm receipt within 24 hours and process any eligible
refund within 5–7 business days.

Contact
GScale
Ūbeļu iela 16, Ādaži, Latvia
gscaleagency.support@gmail.com